Support
Support
CrewPad is built for airline crew. These answers cover the questions we hear on the first bid.
What is a crashpad?
A house or room near a crew domicile where pilots and flight attendants rest between pairings. Not a hotel, not a long-term lease — a bed that understands a 04:30 show.
Hot bed vs cold bed?
A hot bed is a rotating rack: someone else may use it while you fly. A cold bed is dedicated and stays yours even on a trip. Cold costs more. Filter for either on Browse.
Does CrewPad take payment?
Crew browse and message hosts for free. Hosts pay a listing plan on Stripe so their crashpad stays on the board. CrewPad does not take the rent between crew and host — you settle that directly.
How do I see if a bed is open?
Every pad shows Open now, Opens on a date, or Full until a date. Hosts set that on the listing. On Browse, filter Bed open and pick the night you need. Always confirm with the host in Messages before you travel.
How do I cancel a host plan?
Open My listings → Host plans. Tap Cancel plan. Stripe subscriptions stay live until the period you already paid for, then they stop. You can tap Keep my plan before that date if you change your mind. Update card is there if you only need to change payment details.
How do notifications work?
New host and crew messages land in your inbox. Turn on push in Settings to get a banner when the app is in the background. On iPhone, add CrewPad to your Home Screen first.
Apple, Android, and the webpage?
Same CrewPad. Install from Safari or Chrome (Add to Home Screen / Install app), or use the website on a laptop. Your account, favorites, listings, and messages follow you.
Still stuck?
Write us at support@mycrewpad.com and include your domicile and airline. We read every note.